Natural Convergence offers a comprehensive range of instructor-led training courses - many with hands-on practice – ensuring service providers have a complete understanding of the silhouette system. 

Training content includes: Product overview, network planning, initial installation and configuration, configuring relevant network components, configuring and installing customers, maintenance, troubleshooting, and sales. 

A sample of our courses include:

• silhouette Overview - This course provides an overview of the benefits of the product plus an explanation of the telephone features
• silhouette Telco Administration - This course is a two-day hands-on course which provides in-depth explanations and practice with the various operations, maintenance and troubleshooting tasks that the telco administrator would be required to do
• silhouette Voice Mail - This is a half-day course which provides an explanation of the various operations, maintenance and troubleshooting tasks necessary to manage the silhouette Voice Mail product
• Media Server & Gateway Training - This course is a half-day course which provides an explanation of the various operations, maintenance and troubleshooting tasks necessary to manage the media server and gateway products associated with silhouette deployments. 
• Advanced Troubleshooting: The Advanced Troubleshooting course is a one-day hands-on course which provides in-depth explanations and practice at troubleshooting the silhouette product.  Knowledge of IP networks and UNIX is a prerequisite

Training is offered in a Natural Convergence location or in a customer’s location of choice - providing you with the flexibility to cater to your specific needs.

Need more information - contact us.