Built to replace aging key systems, silhouette is a carrier grade, hosted VoIP software solution specifically designed for service providers to address the real needs of the small business market (5-50 employees). 

The majority of hosted VoIP solutions for small business are typically developed for larger enterprises and then scaled down. This results in services that are mismatched to the daily needs of the small business owner and complicated to deploy and support for the service provider.

Simplicity is key to addressing both the needs of the service provider and the small business end user - simple for the service provider to deploy, simple to operate, and simple to maintain.  Additionally, it must be simple for the small business to manage.

silhouette provides the features your customers use, without the up-front capital cost and the ongoing maintenance expense inherent in owning a traditional key system.  More importantly - silhouette delivers on the promise of simplicity and ease of use.

• Simple to Sell --- Familiar features with single button access – coupled with powerful productivity enhancements mean shorter sales cycles and lower churn
• Simple to Deploy --- Zero touch deployments with no pre-configuration of phones – reduces costs
• Simple to Maintain --- Powerful customer self support equals industry-leading low support costs
• Simple to Use --- Small business users gain direct control over their voice services through a simple, easy to use web-based portal

silhouette takes full advantage of the investment already made by service providers in their metro access networks, to deliver superior voice services via any broadband connection, whether xDSL or T1 or fiber. The silhouette solution is a hosted multi-tenant application designed to ‘drop into existing TDM networks or to integrate fully into NGN softswitch networks. It includes enhanced network services such as auto-attendant, extension dialing, directory services, centralized management and messaging.

How does it work?
Full Key System Functionality product without the “box in the basement.”

Hosted in the service provider’s network and delivered to the small business via broadband access, silhouette allows end users to access the web interface to set up their own individual features

This unique solution delivers on the promise of simplicity and ease of use – the two primary requirements for small business to quickly adopt this solution. The architecture is open and extendible, thereby enabling the service provider the ability to deliver a steady stream of enhanced features and services.

For more information

Please contact us for additional information on silhouette’s full list features and benefits by calling 613.280.2000.